{"id":112864,"date":"2026-05-29T16:36:23","date_gmt":"2026-05-29T16:36:23","guid":{"rendered":"https:\/\/newsfortnite.com\/index.php\/2026\/05\/29\/cisco-exec-liz-centoni-admits-adopting-ai-across-large-companies-is-painful\/"},"modified":"2026-05-29T16:36:23","modified_gmt":"2026-05-29T16:36:23","slug":"cisco-exec-liz-centoni-admits-adopting-ai-across-large-companies-is-painful","status":"publish","type":"post","link":"https:\/\/newsfortnite.com\/index.php\/2026\/05\/29\/cisco-exec-liz-centoni-admits-adopting-ai-across-large-companies-is-painful\/","title":{"rendered":"Cisco exec Liz Centoni admits adopting AI across large companies is &#8216;painful&#8217;"},"content":{"rendered":"<p>Cisco&#8217;s chief customer experience officer, Liz Centoni, described AI adoption as &#8220;surgery without the drugs,&#8221; highlighting its difficulty.  Cisco learned that simply adding AI to existing workflows didn&#8217;t solve core issues, leading them to implement intelligent routing for support cases, achieving an 88% first-time correct engineer assignment rate.<\/p>","protected":false},"excerpt":{"rendered":"<p>Cisco&#8217;s chief customer experience officer, Liz Centoni, described AI adoption as &#8220;surgery without the drugs,&#8221; highlighting its difficulty. Cisco learned that simply adding AI to existing workflows didn&#8217;t solve core issues, leading them to implement intelligent routing for support cases, achieving an 88% first-time correct engineer assignment rate.<\/p>\n","protected":false},"author":0,"featured_media":112865,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_sitemap_exclude":false,"_sitemap_priority":"","_sitemap_frequency":"","neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/newsfortnite.com\/index.php\/wp-json\/wp\/v2\/posts\/112864"}],"collection":[{"href":"https:\/\/newsfortnite.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newsfortnite.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/newsfortnite.com\/index.php\/wp-json\/wp\/v2\/comments?post=112864"}],"version-history":[{"count":0,"href":"https:\/\/newsfortnite.com\/index.php\/wp-json\/wp\/v2\/posts\/112864\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newsfortnite.com\/index.php\/wp-json\/wp\/v2\/media\/112865"}],"wp:attachment":[{"href":"https:\/\/newsfortnite.com\/index.php\/wp-json\/wp\/v2\/media?parent=112864"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newsfortnite.com\/index.php\/wp-json\/wp\/v2\/categories?post=112864"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newsfortnite.com\/index.php\/wp-json\/wp\/v2\/tags?post=112864"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}