Salesforce CEO Marc Benioff announced a significant reduction of 4,000 customer support positions, a 45% decrease, as AI agents now handle 50% of customer interactions. This shift contrasts with Benioff’s July statements, where he downplayed AI’s potential for mass unemployment. The company is also utilizing AI to address a backlog of over 100 million uncalled sales leads.<\/p>","protected":false},"excerpt":{"rendered":"
Salesforce CEO Marc Benioff announced a significant reduction of 4,000 customer support positions, a 45% decrease, as AI agents now handle 50% of customer interactions. This shift contrasts with Benioff’s July statements, where he downplayed AI’s potential for mass unemployment. The company is also utilizing AI to address a backlog of over 100 million uncalled… Read More »Salesforce cuts 4,000 jobs: AI replace half of support staff; CEO flip-flops<\/span><\/a><\/p>\n","protected":false},"author":0,"featured_media":60575,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_sitemap_exclude":false,"_sitemap_priority":"","_sitemap_frequency":"","neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/newsfortnite.com\/index.php\/wp-json\/wp\/v2\/posts\/60574"}],"collection":[{"href":"https:\/\/newsfortnite.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newsfortnite.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/newsfortnite.com\/index.php\/wp-json\/wp\/v2\/comments?post=60574"}],"version-history":[{"count":0,"href":"https:\/\/newsfortnite.com\/index.php\/wp-json\/wp\/v2\/posts\/60574\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newsfortnite.com\/index.php\/wp-json\/wp\/v2\/media\/60575"}],"wp:attachment":[{"href":"https:\/\/newsfortnite.com\/index.php\/wp-json\/wp\/v2\/media?parent=60574"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newsfortnite.com\/index.php\/wp-json\/wp\/v2\/categories?post=60574"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newsfortnite.com\/index.php\/wp-json\/wp\/v2\/tags?post=60574"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}